Orders and Pre-Orders
- Cancel an order
- Keeping You Informed: What’s Changing, What’s Not
- Order status
- Will sold-out items be restocked?
- Can I combine orders?
- Can I make changes to an order?
- Do you offer gift wrapping?
- Do you sell gift cards?
- How can I place a tax-exempt order?
- How do I know if an item I want is available?
- How will orders with in-stock items and pre-orders ship?
- I had items in my cart, but when I went to check out they were gone! How does that happen?
- I received an email to log in to update my information, but I never created an account before. How do I do that?
- Pre-Order
- Purchase Limits
- What exclusives do you have planned for the future?
- What should I do if I never received an order confirmation email?
- When will I be charged for my HasLab order?
- Where can I find more information on an item?
- Why am I charged before my order is shipped?
- Why am I not receiving email updates on my orders?
- Why did I only receive part of my order?
- Why did the estimated ship date of my pre-order change?
- Will phone orders be accepted?