Mobile Performance Issues and Crashes

If your game is having some performance issues, such as crashing, freezing, or trouble starting:

• Make sure you're playing on a supported device
• Make sure you have the latest update for the app
• Check your device's internet connection: toggle WIFI off/on
• Turn the device off and back on
• Force close other applications that may be running in the background
• Uninstall and reinstall the app
• Make sure that you are on the most recent operating system for your device

For specific steps on how to troubleshoot your device please contact your device's manufacturer.

Note: We do not recommend competing in Magic Esports events on a mobile device, and per the Digital Magic Tournament Rules, players who choose to do so assume all responsibility for gameplay or connection issues they experience.

For all other questions related to tournament play, head over to Magic.gg for more info or reach out to @MagicEsports on Twitter

If you had issues during an event with an entry fee, please follow this link to contact customer service. Complete the form after selecting Report a problem in your event from the dropdown, and our CS team will look into that for you.